Making health information meaningful

Health navigation services serve employer plans through a focus on health outcomes and cost containment for employees and family members, leveraging health information in real-time to inform decisions on service requirements for patients who may be located anywhere.

When a patient is remote from their normal practitioners and circle of care, the stakes get high. For expats living outside of NA, chronic patients who travel in the winter, or remote communities there is strong value in their normal circle of care having access to their health information.

Shifting expectations in service are driving concierge programs to advance engagement in the health and wellness goals of members. A digital extension of concierge services are becoming a customer expectation with the prevalence of health data from various sources.

The gap between fitness and a clinical health response is shifting as individuals obtain access to new data sources for self-monitoring and testing. Wellness managers can personalize their services and perform community-based assessment.

Many claims require supporting medical records from the event or past history in order to make a policy decision or support a case. Navigating the complex health information networks and disclosure requirements is difficult resulting in long wait times or unsuccessful requests.

When residents first join a new community they rarely have their comprehensive medical history available. Nurses and other practitioners are left with the task of tracking down this information, taking time from other high-priority tasks.